This page explains delivery arrangements for purchases from hokafootwear.uk, including order preparation, shipping updates and assistance with your parcel. Please review the delivery options and estimated timeframe shown before completing your purchase.
Delivery Options and Costs
Enter your delivery address at checkout to see the shipping services available for your order. Availability may depend on your location and the items selected.
Delivery charges are displayed before you confirm payment. Where a free delivery offer is available, any qualifying conditions will be stated alongside the offer or at checkout.
Preparing Your Order
After your order and payment details have been checked, your items are prepared for dispatch. Please ensure that your contact information is correct so we can reach you if anything needs clarification.
If an item cannot be supplied or an issue affects preparation, we will contact you to explain the available next steps.
Estimated Delivery Times
The estimated delivery timeframe is provided in the relevant offer or during checkout. Order preparation and transit are separate stages, so please check whether the stated timeframe includes both.
Working days generally mean Monday to Friday, excluding relevant bank holidays. Transport disruptions, severe weather or other unforeseen events may affect arrival times. If we become aware of a significant delay affecting your order, we will let you know.
Dispatch and Tracking
A dispatch notification will be sent to the email address used at checkout once your order has been dispatched.
Where the selected service includes tracking, the notification will contain a tracking link or reference. Tracking may take time to update while the parcel receives its first scan.
If you cannot find the email, please check your spam or junk folder.
Providing the Correct Address
Before placing your order, check the recipient’s name, building number or name, street, town or city and postcode. Include any flat number or other details needed to identify the property.
Contact us promptly if you discover an error. We will check whether an amendment is still possible, although an address change may not be available after dispatch.
Orders Sent Separately
Your items may occasionally travel in separate parcels. Where this happens, they may arrive on different days and have individual tracking references.
We will not charge additional delivery fees for splitting an order without your prior agreement.
Missed Delivery Attempts
If the delivery provider cannot complete delivery, check its notification for instructions. Depending on the service, you may be able to arrange redelivery or collect the parcel from a designated location.
Please follow any collection deadline. If the parcel is returned to us, contact us to discuss the next steps and any proposed redelivery arrangements.
Delayed or Missing Parcels
If your order has not arrived within the timeframe provided, check the latest tracking updates and contact us for assistance.
If a parcel is marked as delivered but you cannot locate it, check any delivery notification and any safe place or recipient you authorised. Let us know if it remains missing so we can investigate with the delivery provider.
Damaged, Incorrect or Missing Items
If your delivery arrives damaged, contains the wrong item or is incomplete, contact us with your order number and a description of the issue.
Photographs of the packaging and affected goods can help us investigate. Please retain the packaging where reasonably possible until the issue has been resolved. Photographs or an immediate report are not conditions of your statutory rights.
Deliveries Outside the UK
Where international delivery is offered, the available destinations and services will be shown at checkout. Any arrangements concerning import duties, taxes or customs charges must be made clear before purchase.
Customs clearance may affect the arrival time of international parcels.
Delivery Enquiries
For help with a shipment, use the contact details published on hokafootwear.uk. Include your order number and tracking reference, where available, so we can identify your parcel.
Your statutory rights concerning delivery remain unaffected by this policy.