These Terms of Use govern your access to hokafootwear.uk and use of its website features. They explain your responsibilities when browsing, managing an account or submitting content. Purchases are covered separately by our Terms of Sale.
1. Permitted Use
You may use the website to explore products, make purchases and access the information and services provided.
You must use the website lawfully and must not interfere with its operation, compromise its security or infringe the rights of others. Prohibited activities include unauthorised account access, fraudulent submissions, distributing malicious software and automated activity that causes disruption or excessive system load.
2. Account Information and Security
If you register an account, provide accurate details and keep them updated. Protect your login credentials and contact us if you suspect that someone has accessed your account without permission.
Responsibility for activity carried out through an account depends on the circumstances and applicable law. You are not automatically responsible for every unauthorised action.
You may request account closure through our published contact details. Closure does not cancel existing orders or remove rights and obligations arising from previous transactions.
3. Product Information and Guidance
Product descriptions, photographs and size information help you assess the available footwear. Review the details of the particular model before purchasing, as fit, construction and intended use can vary.
Screen settings may affect the appearance of colours. This does not limit our obligation to supply goods that match their contractual description.
General information about footwear, exercise or comfort is not individual medical advice. If you have a health condition affecting your footwear requirements, seek advice from an appropriately qualified professional.
4. Intellectual Property
Website text, photographs, graphics, logos and other materials may be protected by copyright, trade marks or other rights. Those rights remain with their respective owners.
You may view content and make reasonable personal use of it for shopping purposes, subject to applicable law. Uses requiring permission, including commercial reproduction or distribution of protected content, must be authorised by the relevant rights holder.
Displaying a product name or trade mark does not grant a licence to use it or, by itself, establish endorsement or affiliation.
5. Reviews and User Contributions
Where the website allows reviews or other submissions, your contributions must reflect your own experience and comply with applicable law.
Do not submit misleading, abusive, discriminatory or unlawful material. Do not disclose another person’s confidential or personal information without permission.
We may assess and remove contributions that breach these requirements. A negative opinion alone is not a reason to remove a review.
6. External Websites
Links to third-party websites may be provided for convenience or additional information. External websites operate under their own terms and privacy notices.
A link does not necessarily mean that we endorse the destination or its content. If you discover a potentially harmful or unlawful link, let us know so we can review it.
7. Website Availability
Access may be interrupted by maintenance, updates or technical faults. We do not promise that the website will always be available without interruption.
We may revise content or change features as the website develops. Changes do not remove obligations relating to existing purchases or affect your accrued legal rights.
8. Reporting Technical or Security Issues
If you encounter an error, contact us with a description of the problem and any relevant error message. Browser and device details may help us investigate.
Do not attempt to bypass security measures or access information belonging to other users. If you identify a suspected vulnerability, report it without exploiting it or sharing private information.
Never send account passwords, complete card details or banking verification codes through support messages.
9. Privacy and Cookies
Our Privacy Policy explains how personal information is processed. Our Cookie Policy describes cookies and similar technologies and the relevant choices available to you.
Using the website or accepting these terms does not, by itself, provide consent for processing or tracking that requires a separate affirmative choice.
10. Restricting Access
We may restrict access to affected features where there are reasonable grounds to suspect fraud, unlawful conduct, a security threat or a serious breach of these terms.
Any restriction should be proportionate to the circumstances. Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Your rights concerning purchases already made remain unaffected.
11. Liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care and skill.
Nothing in these terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.
These terms do not limit your statutory consumer rights relating to purchased goods.
12. Changes to These Terms
We may update these terms to reflect changes in website functions, legal requirements or security arrangements. The current version will be published on this page.
Changes do not retrospectively alter completed purchases. Where notice or agreement is required for a change to an ongoing service, we will take the necessary steps before applying it.
13. Questions and Disputes
For questions or complaints about using hokafootwear.uk, use the contact details published on our Contact Us page.
Applicable law and court jurisdiction are determined by the relevant legal rules. Nothing in these terms removes mandatory consumer protections or access to courts available to you under those rules.