Have a question about a product or need help with your purchase? Contact hokafootwear.uk using the contact options provided on our website. Whether you are choosing footwear or checking an existing order, tell us what you need help with so we can direct your enquiry.
Product and Sizing Enquiries
If you would like more information about a pair of HOKA shoes, include the product name and your question about sizing, fit, materials or intended use.
Please also review the product description and any available size guide. Fit can differ between models, so details of the particular shoe will help us answer your enquiry.
Orders and Delivery
For questions about an existing order, provide your order number and the email address used at checkout. If your enquiry concerns a delivery, include the tracking reference where available.
You can also visit our Order Status and Shipping and Delivery pages for guidance on dispatch updates, tracking and delivery arrangements.
If your parcel arrives damaged, contains an incorrect item or is missing a product, describe the issue clearly. Photographs may help us investigate, but they are not a condition of your statutory rights.
Returns and Cancellations
To enquire about a return, tell us your order number and which items you wish to send back. Our Returns page explains the process, return conditions and refund arrangements.
If you want to cancel an order or correct a delivery address, contact us as soon as possible. We will check whether dispatch can be stopped or the details amended. Your statutory cancellation rights remain unaffected.
Payments and Refunds
For payment enquiries, include your order reference, transaction date and a brief description of the issue. For refund updates, any relevant return tracking information can also help.
Please do not send your full card number, card security code, PIN or banking verification codes. Conceal sensitive financial information in any screenshots you provide.
Account and Website Support
If you have forgotten your password, use the “Forgot your password?” option on the account login page.
For other website problems, explain which page or step was affected and include any error message. Your browser and device type may help us identify the cause. Never include your password in a message or screenshot.
Receiving a Reply
We aim to respond as promptly as possible. The time needed may vary depending on the nature of your enquiry and the information required to resolve it.
Check your spam or junk folder if you are waiting for a response. Where possible, reply within the same message thread when adding details so we can keep your enquiry together.
Personal information you provide when contacting us will be handled as explained in our Privacy Policy.