At hokafootwear.uk, you can choose from the payment methods displayed at checkout. This page explains how to complete payment, resolve common issues and enquire about a transaction or refund.
Choosing a Payment Method
The options available for your purchase are shown during checkout. These may depend on your location, order currency and the payment services available for your transaction.
Select your preferred option and follow the instructions provided. If a method is not displayed, please use an available alternative.
Reviewing Your Payment
Before confirming your purchase, check your selected items, quantities, billing address and delivery details.
Your order summary will show the currency, product prices, delivery charges and any applicable taxes collected at checkout. Make sure the final amount is correct before authorising payment.
If your payment provider converts the transaction into another currency, its exchange rate and any associated fees may apply. These charges are determined by your provider.
Payment Verification
Your bank or payment provider may require an additional security check. This could involve approving the purchase through a banking app or entering a one-time verification code within the authorised payment process.
Complete the verification as instructed. If it fails or expires, check your order and payment status before trying again.
You must be authorised to use the payment method submitted for your purchase.
Authorisation and Payment Collection
Depending on the payment method, funds may be reserved before they are collected. A pending authorisation does not always mean that a completed payment has been taken.
If a transaction does not proceed, your bank or provider determines when the reserved funds become available again. Contact them if you need information about a pending authorisation.
An order acknowledgement or payment notification does not, by itself, confirm acceptance of your order. Please refer to our Terms of Sale for details.
Declined or Unsuccessful Payments
Payments may be unsuccessful because of incorrect billing details, insufficient available funds, an expired card or a security restriction.
If you encounter a problem:
- Check the details entered at checkout.
- Complete any verification requested by your provider.
- Ask your bank whether the transaction has been blocked.
- Choose another payment method offered at checkout.
If money appears to have left your account but you have not received an order confirmation, contact us before placing another order. Include the payment date and a transaction reference where available, without disclosing sensitive financial information.
Promotional Codes
Where a promotional code field is available, enter your code before completing payment. Check that any eligible discount appears in the order summary.
Codes are subject to the conditions of the relevant offer, including product eligibility and any minimum spend. Unless an offer states otherwise, a code cannot be applied after payment has been completed.
Refunds
Refunds are normally returned to the original payment method unless another arrangement is expressly agreed. Once a refund has been issued, the time taken to appear in your account depends on your payment provider.
Our Returns and Order Cancellation pages explain the applicable conditions and refund timeframes. If you need an update, contact us with your order number and relevant return details.
Protecting Your Payment Information
Never send your full card number, card security code, PIN, account password or banking verification codes through customer support messages.
If you receive an unexpected request for payment claiming to relate to hokafootwear.uk, verify it using the contact details published on our website before taking action.
Payment Enquiries
For help with a transaction, use the contact details on our Contact Us page. Provide your order number, the transaction date and a brief description of the issue.
Please conceal account balances, full card details and other sensitive information in any supporting screenshots.